If you have a poor experience at a business, what do you do? What would you LIKE to do? What do you think you SHOULD do? This has come up in conversation recently. My position is: its okay to bring problems to the attention of the business owner (even through his employees), so that the business improves. If the business improves, theoretically, service will be better, more customers will return, and the business will thrive. If the business thrives then, again theoretically, the boss will be happier, the staff will be happier, and maybe theyll even get paid more or new benefits. Now it could be the business owner doesnt care, and thats up to him. It could be the boss is a jerk and he wont share returns. However, if its a business I know nothing about, I give it the benefit of the doubt. My policy on WalMart and Chapters is not a secret the company has bad business practices and I dont go there. Likewise, if I find out that the management of a café never gives good employees raises and screws them on their shifts, I have no compunction about boycotting said café. However, I dont think that a business hands out comment cards as an excuse to fire their wait staff. I dont have the point of view that every boss is a jerk and exploits his/her workers, although I am sure there are many out there. I base my actions as if I am the business owner. I would want to know what the majority of my customers like and dont like about my business. I would keep in mind that there are some people that you can never please. I would understand that everyone has bad days. In my world, people who do a good job are rewarded, and people who do poorly are replaced. Is that naïve? If I dont like an experience in a restaurant or store, should I keep my mouth shut, avoid rocking the boat, and try to find somewhere else to spend my money? Whats your take?
Thank you Bohn Jurton, for bringing this to my attention: http://www.beyondrobson.com/city/2006/02/mutiny_at_the_cafe/